Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Pickup and delivery address
• Pickup date and preferred pickup window
• Order number
• Laundry-related instructions and service preferences
• Order status and processing information
• Final laundry weight and pricing information
• Customer support messages and claims information

2. Payment Information

SkipLaundry may use third-party payment processors, including Stripe, to collect payments.

Payment-card information is generally entered directly into the payment processor's secure systems rather than being collected or stored directly by SkipLaundry.

We may receive limited payment-related information such as:

• Payment status
• Transaction confirmation
• Invoice or payment-link information
• Refund or dispute status
• Limited transaction metadata

3. How We Use Information

We may use customer information for purposes including:

• Processing pickup requests and laundry orders
• Coordinating pickup and delivery
• Processing, weighing, cleaning, and returning laundry
• Calculating final pricing
• Sending booking confirmations and order updates
• Providing order tracking
• Sending payment requests
• Responding to customer questions or service issues
• Handling refunds, claims, rewashes, or damaged-item reports
• Preventing fraud, abuse, or unauthorized activity
• Maintaining business and transaction records
• Improving our operations and customer experience
• Complying with legal, tax, accounting, or regulatory obligations

4. Service Providers

SkipLaundry may use third-party service providers to support our operations.

These may include providers for:

• Payment processing
• Website hosting
• Database and cloud services
• Email communications
• Laundry processing
• Pickup and delivery
• Business administration
• Security and fraud prevention

We may share information with these providers only as reasonably necessary to provide or support the requested service.

5. Laundry Processing Partners

SkipLaundry may process customer laundry directly or use third-party commercial laundromats or laundry-processing partners when operationally appropriate.

Information necessary to identify, process, transport, or return an order may be shared with these providers.

We seek to limit information shared with processors to what is reasonably necessary for service fulfillment.

6. Drivers and Delivery Personnel

Drivers or delivery personnel may receive information necessary to complete a pickup or delivery, including customer name, address, contact information, order number, pickup window, and relevant delivery instructions.

7. Order Tracking

SkipLaundry provides order-tracking functionality that may allow customers to locate order information using an order number or phone number.

Tracking information may include order status, final pricing, payment status, and a secure payment link when available.

Customers should avoid sharing order numbers or tracking credentials with individuals they do not trust.

8. Cookies, Logs, and Technical Information

Our website, hosting providers, and related technology services may automatically collect technical information such as:

• Device or browser type
• IP address
• Pages viewed
• Date and time of access
• Referring pages
• Error or security logs

This information may be used for security, troubleshooting, performance, fraud prevention, or operational analytics.

9. Marketing and Customer Acquisition

SkipLaundry may use marketing links, QR codes, referral codes, campaign identifiers, or similar methods to understand how customers discover our service.

This may help us evaluate the effectiveness of flyers, yard signs, social media, community groups, referrals, or other marketing efforts.

We may also use customer contact information to communicate about services, offers, or updates where permitted by law.

10. We Do Not Sell Personal Information

Information may still be shared with service providers or other parties when reasonably necessary to provide services, operate the business, protect customers or SkipLaundry, or comply with law.

11. Legal and Safety Disclosures

SkipLaundry may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Investigate suspected fraud or misuse
• Protect customer or employee safety
• Protect SkipLaundry's legal rights or property
• Enforce our Terms & Conditions

12. Data Retention

SkipLaundry may retain customer and transaction information for as long as reasonably necessary for service delivery, customer support, recordkeeping, fraud prevention, accounting, tax, legal, and business purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Data Security

SkipLaundry uses reasonable administrative, technical, and operational measures intended to protect customer information.

However, no website, database, transmission method, or electronic storage system can be guaranteed to be completely secure.

14. Children's Privacy

SkipLaundry's services are intended for individuals capable of entering into service transactions and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our ordinary laundry-service booking process.

15. Your Choices

Customers may contact SkipLaundry to ask questions about information associated with their account or orders, request corrections to inaccurate contact information, or raise privacy concerns.

Certain records may need to be retained for legitimate business, legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.

16. Third-Party Websites and Services

SkipLaundry's website may contain links to third-party services, including payment pages.

Third-party services operate under their own privacy policies and terms. SkipLaundry is not responsible for the privacy practices of websites or services that we do not control.

17. Changes to This Privacy Policy

SkipLaundry may update this Privacy Policy as our services, technology, or legal obligations change.

The effective date displayed at the top of this page indicates the current version.

18. Contact Us

Questions or concerns about this Privacy Policy may be directed to: